Quality & Alerts Monitoring Officer

Location: Beccles Branch

Hours: Full-time

Salary: £25,974

Join Home Support Matters and help drive quality, safety, and continuous improvement across our services.

We're looking for a proactive and detail-oriented Quality & Alerts Monitoring Officer to join our Quality Team. This role is ideal for someone who enjoys problem-solving, analysing data, and ensuring important actions are completed to support high-quality care delivery.

What You'll Do

· Monitor and investigate alerts, notifications, and communications from field-based teams.

· Identify, escalate, and track quality concerns, risks, and service issues through to resolution.

· Use databases, electronic systems, and Excel to analyse information and identify trends.

· Produce reports that support service improvement and operational decision-making.

· Work closely with operational and quality teams to maintain compliance and quality standards.

· Participate in the on-call rota as required*.

What We're Looking For

· Strong organisational skills and attention to detail.

· Excellent communication and problem-solving abilities.

· Confidence using IT systems and Microsoft Excel.

· Ability to manage multiple priorities and work collaboratively with colleagues.

· Experience in quality, compliance, administration, care, or a regulated environment is desirable.

Why Join Us?

At Home Support Matters, you'll be part of a supportive team committed to delivering outstanding care and achieving positive outcomes for customers and colleagues alike.

Apply today and help make a difference through quality and continuous improvement.

Home Support Matters is committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people. Successful applicants will be expected to share this commitment.

*On call paid at separate enhanced rate

Benefits:

• Free uniform & full PPE
• Company mobile phone
• Refer-a-Friend bonus (£100 – T&Cs apply)
• Blue Light Card – enjoy discounts for you & your family
• Your Care GP Online Services
• 24/7 support via Norfolk Support Line
• Access to workplace mental health first aiders

PLEASE NOTE: Sponsorship is not available for this role.

Contact information

Bethany Kirby